Frequently Asked Questions
Your guide to beauty, shipping, and self-care with Laverne Trading.
Are your beauty products authentic and safe?
Absolutely. At Laverne Trading, we source directly from authorized distributors and reputable brands to ensure every product is 100% authentic and meets international safety standards.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping generally takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged item, please contact us immediately for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship our beauty collections worldwide. Please note that shipping rates and potential customs fees vary by country and will be calculated at checkout.
How can I track the status of my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to follow your package's journey to your doorstep.